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What is wrong with my view (Agent or Client)?
What is wrong with my view (Agent or Client)?

Some common confusion over logging in as an Agent versus Client

Indio Communications avatar
Written by Indio Communications
Updated over a week ago

What is it?

Some agents have both an Agent and Client profile associated with their Indio log in email address. This can cause confusion when agents log into the incorrect portal like 'Where are my submissions?' or 'Why can I not add forms for my client to fill out?', etc.

Benefits of the feature:

Indio provides a separate platform interface for Agents and Clients, which allows for you to identify which portal you are currently logged into.

How to use the feature:

Here is a quick view of the differences between the Agent and Client home screens:

Agent Profile

  • The "Accounts List" is ONLY available for agents/brokers

  • Top search bar provides options for features such as Accounts, Forms, Reports, and Admin

  • The client portal will provide many more options to edit information, check client activity, sync with your AMS, etc.

Insured/Client Profile

  • This portal provides a simpler layout for your clients as they complete their applications

  • Agent/Broker(s) information will be displayed on the right

*Note: If you are an Agent/Broker and would like to set up your profile to show your picture and information, please click here.

If you need to switch between your accounts (Agent/Broker vs. Insured/Client view) and would like more information on this process, please click here.

Still have questions? Feel free to chat with our support team using the chat feature located in the bottom right-hand corner of the platform or email

Note: The Indio Technologies platform is most optimized on browsers such as Google Chrome or Firefox. If you use Internet Explorer there may be limited functionality as a result.

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