This guide is for administrators of an agency's email service provider to setup service accounts for Indio's service level email integration.
Please Note: Role Propagation Delay
Depending on the configuration of an Exchange server's "Information Cache", adding the Service Account (Impersonation) role to an account can take up to two hours to update.
1. Sign in to your Office365 administrator account
2. Navigate to the Admin center
3. Expand the "Users" section
4. Select "Active users"
5. Click "Add a user"
6. Fill out the details for this user
7. Make sure to select “Let me create the password” and uncheck “Require this user to change their password when they first sign-in”
8. Assign a license to the new user. Any non-free product license with MAPI enabled will work.
9. In the "Optional settings" screen, you can leave the settings as they are
Give Account Permissions
If Admin Centers is not visible in the sidebar. Click Show all
A new window will open to the Exchange admin center. Select permissions
4. Click on the “+” icon to add a new role group
5. A pop-up window for new role group will appear
6. Click the ‘+’ icon by Roles to add a new role to the role group
7. In the new window that pops up, select ApplicationImpersonation and then add ->
8. You new role group should look like the following image:
9. Now click "+" and add a Member
10. Search for the account you want to give permissions to. Click "add ->", then click "OK"
You're now ready to use this service account to enable email integration for your entire organization in Indio!
Still have questions? Feel free to chat with our Support Team! The chat feature is located in the bottom, right-hand corner of the platform or email at firstname.lastname@example.org.
Note: The Indio Technologies platform is most optimized on the browsers such as Microsoft Edge, Google Chrome or Mozilla Firefox. If you use Internet Explorer (IE) 10 or less, there may be limited functionality as a result. Internet Explorer (IE) 10 will reach end of support on January 31, 2020.